Refund policy
All Sales Are Final
All purchases from Murs are final sale unless otherwise expressly stated by Murs or required by applicable law.
We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, incorrect size or color selection, personal preference, ordering mistakes, or any other reason unrelated to a verified issue with the order.
Please review all product details and your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from the item ordered, please contact us at support@murs.shop as soon as reasonably possible after delivery.
Your request must include:
- your order number;
- a description of the issue; and
- clear photographs or other evidence reasonably requested by us.
Do not return any item without first receiving instructions from Murs.
Where permitted by applicable law, Murs reserves the right to determine the appropriate remedy, which may include replacement, refund, store credit, or another reasonable resolution.
We may require the item to be returned before a replacement or refund is issued.
No Returns for Preference or Sizing
Unless required by applicable law, we do not accept returns or exchanges because an item:
- does not fit as expected;
- is no longer wanted;
- differs from a customer's personal expectations or preferences;
- was ordered in the wrong size, color, quantity, or variation by the customer; or
- is no longer needed.
Customers are responsible for reviewing product descriptions, measurements, sizing information, colors, quantities, and other product details before placing an order.
Non-Returnable Items
Without limiting the general final-sale policy above, the following items are non-returnable except where required by applicable law:
- food, beverages, and other perishable goods;
- beauty, cosmetics, skincare, personal care, and hygiene products;
- opened or used products;
- personalized, customized, or made-to-order products;
- gift cards;
- digital products or digital content;
- membership fees;
- clearance, promotional, or final-sale merchandise; and
- any item that cannot reasonably be resold for health, hygiene, safety, or other reasons.
Order Cancellations
Orders cannot be canceled or modified after they are placed except where required by applicable law or expressly approved by Murs.
Because orders may enter fulfillment shortly after purchase, we cannot guarantee that requests to change an address, product, size, quantity, shipping method, or other order information can be accommodated.
If an order cannot be shipped within the timeframe required by applicable law, Murs will provide any cancellation or refund rights required by law.
Shipping Delays and Fulfillment Locations
Products may be fulfilled and shipped from facilities located in the United States or other countries, including China.
Delivery dates and transit times are estimates unless expressly stated otherwise.
A shipping or delivery delay does not by itself create a right to compensation, credit, or refund except where required by applicable law.
If we are unable to ship an order within the timeframe promised to you, or within the timeframe otherwise required by applicable law, we will provide any notice, cancellation option, or refund required by applicable law.
Lost or Undelivered Orders
If tracking indicates that an order has not been delivered, contact us at support@murs.shop.
We may investigate the shipment with the applicable carrier, fulfillment partner, or supplier before determining the appropriate resolution.
Nothing in this policy limits any rights that cannot lawfully be waived.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Murs is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address supplied by the customer, except where otherwise required by applicable law.
If an order is returned, redirected, or requires reshipment because of incorrect customer-provided information, additional shipping or handling charges may apply.
Refused and Unclaimed Packages
Refusing delivery or failing to collect a shipment does not automatically entitle the customer to a refund.
Any refund or reshipment, if offered, may be reduced by shipping, return shipping, handling, customs, duties, or other costs incurred by Murs, to the extent permitted by applicable law.
Refunds Approved by Murs
If Murs approves a refund, it will generally be issued to the original payment method.
Processing times vary by payment provider and financial institution.
A refund will not be issued as store credit instead of a legally required monetary refund where applicable law requires the original payment to be refunded.
Chargebacks and Payment Disputes
If you believe there is a problem with your order, we encourage you to contact support@murs.shop so that we can investigate and attempt to resolve the matter.
Murs reserves the right to provide transaction records, shipping records, delivery confirmation, communications, membership records, digital-access records, and other relevant evidence to payment processors, card networks, banks, or other parties in connection with payment disputes or chargebacks.
Your Legal Rights
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded, restricted, or modified under applicable law.